A trained, supervised carer — not a stranger off a list.
Every THR33 carer completes a structured training and supervision pathway before working in a home. We don't dispatch first-day workers. Here's the pathway in full.
From application to a household in five stages.
A new carer takes 4 to 6 weeks to clear our onboarding before scheduled into a household.
- 01Week 1
Application and screening
CV, in-person interview, two-employer references, work-pass verification with MOM, national criminal record check. About 1 in 6 applicants moves forward.
Pass rate~17%
- 02Weeks 2–3
WSQ-certified training
Provide Care and Support for the Elderly; Basic First Aid + CPR + AED; Infection Prevention & Control; Manual Handling. Delivered through SkillsFuture-approved training partners.
Training hours~80 hrs
- 03Week 4
THR33 standards calibration
Hands-on calibration: dignity-led elder care, communication with adult children, household privacy, escalation. Scenario role-play with operations leads.
FormatIn-house
- 04Weeks 5–6
Supervised shadow shifts
Six paid shifts shadowing a senior carer in real households. Each shift debriefed. Only after a supervisor signs off do we put the carer on their own roster.
Sign-offSupervisor
- 05Ongoing
Quarterly refresher + CPR re-cert
A paid half-day refresher every quarter. First Aid + CPR + AED re-validated annually. No carer continues on a roster without a current certificate on file.
CadenceQuarterly
What every THR33 carer learns.
Four WSQ modules form the regulatory floor. Four THR33 modules sit on top — the difference between meeting the rule and meeting the bar.
Provide Care and Support for the Elderly
Mobility, hygiene, feeding, behavioural change, end-of-life dignity.
Basic First Aid, CPR & AED
Standard SCDF-aligned curriculum. Re-validated annually.
Infection Prevention & Control
Hand hygiene, PPE, household-level outbreak response.
Manual Handling & Transfers
Safe lift, transfer board use, fall prevention, ergonomics.
Dignity-led care
Intimate care without rushing or shaming. Posture, language, eye level.
Talking with adult children
What to share, when to call, how to write a useful visit note. No alarmism.
Household privacy
PDPA, no photos of homes, no recordings, who sees the visit note.
Escalation & judgement
When to phone a supervisor inside a shift. When to call 995. When to wait.
Training doesn't end on day one.
Supervisor-to-carer ratio
One operations supervisor covers no more than eight carers. They know your roster, the household, and the carer personally.
Weekly team huddle
Carers and supervisors meet every Monday to review last week's visits, surface concerns, and agree what changes this week.
Field observation cycle
Every carer is observed on a live shift at least every 90 days. Observations are debriefed and logged against our standards.
Training is half the story.
The other half is how we treat the people we train. The two are inseparable.
Want the actual training certificates?
WhatsApp the operations lead and we'll send copies of the WSQ curriculum and individual certificates.
- MOM HSS-listed
- NEA LCB Class 3
- Insured · public liability
- Sessions from S$78