The questions households actually ask before they book.
Five short sections. If your question isn't here, WhatsApp us — the answer probably ends up here later.
Getting started
WhatsApp +65 8888 8888 with a short message describing what's needed. We reply with a recommended carer, supervisor and timing — usually within 20 minutes.
On purpose, no. Every conversation goes through WhatsApp so a real person can pick it up and respond.
For elder-minding, usually within 5–7 working days of confirmation so we can complete the first-visit walk-through. Commercial cleaning: a paid pilot starts within 2 weeks.
About the carer
Yes. We pair one trained carer to your household and keep that pairing through the year. If they're unavailable, a covering colleague is briefed by the supervisor before they arrive.
100% WSQ-certified in Provide Care and Support for the Elderly, Basic First Aid + CPR + AED, Infection Prevention & Control, and Manual Handling. Plus our internal calibration.
Yes. The first visit is always met by the operations supervisor in person, and we send a written profile of the carer before that.
Pricing & cancellation
Elder-minding from S$28/hour. Part-time housekeeping from S$26/hour. Post-renovation deep cleans quoted per unit. See the pricing page.
No long-term contract. Pause with a week's notice. Monthly invoicing.
Free up to 12 hours before. Inside 12 hours we charge the full shift to keep the carer paid.
Safety & insurance
Yes — public liability and workmen's compensation. Certificates available on WhatsApp request.
Reported same day to the supervisor. Insurer-led claims process. Full policy on /policies.
Every carer is current on CPR + AED. The supervisor is reachable on every shift. For life-threatening events: 995, then us.
About THR33
No. We operate under Singapore's MOM Household Services Scheme for households, and NEA Class 3 for commercial cleaning. We're not a substitute for a live-in helper.
For household privacy. We don't publish names or faces on the public site. We share the carer profile privately with each booking household.
A small founding team based in Singapore. Operations, training and customer leads are all founder-level. We share bios in person on request.
Ask the operations lead directly.
We'll add your question here if it'll help other households.