What we collect
When you contact THR33 by WhatsApp or phone, we receive: your name (as you give it), your mobile number, the address area you've shared, and the substance of your messages.
If you become a THR33 household: a household profile (residents, dietary or mobility needs you share), your billing address, and your invoice history.
If you're a business client: company name, ACRA/UEN, billing contact, site address, and signed contracts.
Why we collect it
To run a household services business safely. That means scheduling visits, paying carers, billing you, and following up if anything is wrong.
We don't sell data. We don't run advertising profiles. We don't share with third-party marketers.
Where it lives
THR33 data is stored on infrastructure in Singapore and the EU. Backups are encrypted at rest. Access is role-limited and audit-logged.
We use industry-standard tooling for billing, scheduling and messaging. A current list is available on request.
How long we keep it
Active client records: kept for the duration of the relationship plus seven years for accounting compliance.
Enquiry messages that don't convert: kept for 12 months, then deleted.
Visit notes and incident records: kept seven years.
Your rights
You may ask to see what data we hold about you, ask us to correct it, or ask us to delete it (where retention rules allow).
Send the request to dpo@thr33.services from the email or phone number on your account. We confirm receipt within two business days and complete within thirty.
Contact the DPO
Data Protection Officer · dpo@thr33.services
Replies within two business days. Time-sensitive matters (data breach, urgent deletion): include URGENT in the subject line.